Returns & Exchanges

We hope you love your purchase, but if you are not perfectly satisfied, we offer a 14-day return period for a full refund or exchange on all unused, non-personalized items. Please ensure goods are returned in their original packaging and in resalable condition to qualify.

Return Process

• 1.
  Initiate Your Return

  Contact our customer concierge team via email or our online portal with your order number and reason for return to receive your unique return authorization code.

• 2.
  Prepare Your Package

  Securely pack the items in their original protective packaging, ensuring any fragile linens or tableware are well-cushioned to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided return label or use a tracked shipping service of your choice to send the parcel back to our UK warehouse facility.

• 4.
  Refund Processing

  Once our quality control team inspects and approves the returned items, your refund will be issued to the original payment method within 5-7 business days.